At Gowim, your privacy is not just a legal obligation — it is a moral responsibility we take seriously. Every piece of information you share with us is protected by the latest encryption technology and handled with the utmost integrity.
Bank-grade data encryption for all your information
Compliant with Malaysia's Personal Data Protection Act 2010
Your information is never sold to any third party
You have the right to access, correct, or request deletion of your data
Users may request deletion of their personal data under certain grounds
Users are notified within 72 hours in the event of any data breach
This Privacy Policy explains how Gowim collects, uses, stores, and protects your personal information. By using the Gowim platform, you agree to the practices described in this document. Please read it carefully before registering or providing any personal information to us.
Gowim ("we", "Platform", "company") is committed to protecting the privacy and security of the personal information of all users who access or use our services at gowim.net and the Gowim mobile app.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international data protection best practice principles. It applies to all individuals who:
We understand that your trust in us to handle your personal information is not something to be taken lightly. Every decision we make regarding user data is grounded in the principles of transparency, purpose limitation, and strict security.
Gowim only collects information that is genuinely necessary to provide our services effectively and securely. The types of data we collect are as follows:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, customer support |
| Financial Information | Bank account number, e-wallet information | Processing deposits and withdrawals |
| Usage Data | Activity logs, betting history, session duration | Security, fraud detection, platform improvement |
| Technical Data | IP address, device type, web browser, operating system | Security, platform performance optimisation |
| Cookie Data | Session preferences, language settings | Improved user experience |
Purpose Limitation Principle: We do not collect data beyond what is necessary for the stated purposes. Every piece of information we request from you has a clear reason, and you have the right to ask why any particular information is needed.
The personal information you provide to gowim is used responsibly for the following purposes:
Gowim does not use your data to make automated decisions that materially affect you without human review, except for security and fraud detection purposes that require an immediate response.
Gowim does not sell, rent, or transfer your personal information to any third party for commercial purposes. This is an absolute commitment that cannot be compromised.
However, there are limited situations where we may need to share your information with certain parties:
Never: gowim has never and will never sell your personal information to advertisers, data brokers, or any party unrelated to the operation of our platform. If any party claims to have obtained your data from gowim for third-party marketing purposes, that claim is false.
Gowim uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Essential cookies cannot be disabled as they are required for basic security.
Gowim invests seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:
Shared Responsibility: While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role by keeping your password confidential and not sharing your account login details with anyone.
Gowim only retains your personal information for as long as is necessary for the original purpose of collection, or for as long as required by Malaysian law.
When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered. For data that must be retained for legal reasons, access is strictly restricted.
Under Malaysia's PDPA 2010, you have several important rights regarding your personal information held by Gowim. We are committed to respecting and facilitating all of these rights:
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 21 working days.
If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
You may request deletion of your personal data in certain circumstances, such as when the data is no longer needed or you withdraw your consent.
You may object to the processing of your data for direct marketing purposes at any time, and we are obligated to comply immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the gowim customer support team via live chat within the platform. We will respond within 3 business days and resolve the request within 21 business days as required by PDPA.
The gowim platform is restricted to users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have collected information from a minor without knowledge, we will take immediate steps to delete that information and close the account in question. If you have reason to believe we may hold information from a minor, please contact us immediately.
Gowim reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business operations. Any significant changes will:
Continued use of the platform after changes to the Privacy Policy take effect constitutes your acceptance of the updated Policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of the platform.
If you have any questions, concerns, or complaints regarding how gowim handles your personal information, our team is ready to help.
You can reach us via:
We are committed to responding to all privacy-related complaints within 5 business days. If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department of Malaysia (JPDP) as the relevant authority.
Data Protection Officer (DPO): Gowim has appointed a Data Protection Officer responsible for overseeing all aspects of privacy compliance and data protection on our platform. They can be reached through Gowim's official support channels.
With banking-grade data protection and full PDPA Malaysia compliance, you can enjoy all Gowim games and services with complete confidence that your information is always secure.
Your data is protected by 256-bit SSL encryption. For users aged 18 and above only.