Terms and Conditions Gowim — Complete Platform Usage Guide

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User") and gowim ("Platform", "we", "company"). These Terms govern your access to and use of the gowim.net website, the gowim mobile app, and all related services.

By accessing the Gowim platform in any way — whether via web browser, mobile app, or other available methods — you are considered to have fully read and agreed to these Terms. This agreement takes effect immediately from the moment you first access the platform.

02 Account Eligibility

To register and use the gowim platform, you must meet the following eligibility requirements:

• Be at least 18 years old at the time of registration
• Be an individual with full legal capacity to enter into binding agreements
• Not a citizen or resident of a region where online betting activities are prohibited
• Not currently restricted or prohibited from using online wagering services by any authority
• Use funds obtained through legitimate means — not money derived from illegal activity or fraud

03 Account Registration & KYC Verification

Each user is permitted to hold only one account on Gowim. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all associated accounts without any refund.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you need to provide include:

• Full name as shown on a valid identification document
• Accurate date of birth
• An active and accessible email address
• Mobile phone number registered in your name
• Bank account or e-wallet details for deposit and withdrawal purposes

Gowim carries out a Know Your Customer (KYC) process to verify the identity of all users. This process requires you to submit a copy of a valid identity document (MyKad or passport), proof of current address, and in some cases, proof of bank account ownership. Fund withdrawals are only permitted once the KYC process is fully completed.

04 Deposit & Fund Withdrawal

Gowim supports a variety of popular deposit and withdrawal methods in Malaysia, including DuitNow, local bank transfers, Touch 'n Go eWallet, GrabPay, and FPX. All financial transactions are processed in Malaysian Ringgit (MYR).

General rules for deposits and withdrawals:

• The minimum deposit is RM10 for most payment methods
• The minimum withdrawal is RM30 for all payment methods
• Withdrawals via DuitNow are processed within 15 minutes during normal hours
• Local bank transfers are processed within 1–3 hours depending on the receiving bank
• All withdrawals must be made to an account registered in the same name as the Gowim account holder
• Gowim does not charge fees for withdrawals — however, your bank or e-wallet provider may apply their own charges

Gowim reserves the right to hold withdrawal processing for security review purposes if suspicious activity is detected on an account. In such cases, our support team will contact the user within 24 hours for further clarification.

05 Bonuses, Promotions & Wagering Requirements

Gowim offers a variety of bonuses and promotions to users from time to time, including welcome bonuses, cashback, reload bonuses, and special VIP rewards. Each promotion has its own terms and conditions as stated on the respective promotion page.

General terms applicable to all bonuses and promotions:

• Every bonus is subject to a wagering requirement that is explicitly stated
• Bonuses cannot be converted to cash until the wagering requirements are fully met
• Each user is only eligible to claim each promotion once unless otherwise stated
• Gowim reserves the right to cancel bonuses if there is evidence of misuse or fraud
• Bonuses awarded to multiple accounts believed to be owned by the same individual may be cancelled
• Any attempt to exploit the bonus system will result in account closure

06 Game Rules & Fairness

All games available on the Gowim platform — including slots, bingo, sports betting, and Live Casino — operate using systems that have been independently audited to ensure fairness and transparency.

• Slot and casino games use a Random Number Generator (RNG) audited by independent third parties
• The outcome of all games is final and cannot be disputed once completed
• Any technical disruption during an active game session will be resolved in accordance with established policy — in most cases, affected bets will be refunded
• Confirmed bets cannot be cancelled
• For Sports Betting, the odds displayed at the time the bet is placed are the applicable odds, even if the odds change subsequently

Gowim employs an active fraud detection system to monitor all gaming activity. Any attempt to exploit system vulnerabilities, use third-party software to gain an unfair advantage, or engage in any form of fraud will result in immediate account closure and possible legal action.

07 User Conduct & Responsibilities

As a user of the Gowim platform, you are responsible for ensuring that your activities on the platform comply with all applicable laws and regulations. You agree not to:

• Providing false or misleading information during registration or at any point while using the platform
• Using the platform for money laundering or any other illegal financial activity
• Sharing your account with any other individual or allowing unauthorized access to your account
• Using automated software, bots, or scripts to access or interact with the platform
• Disrupting or attempting to disrupt the normal operation of the platform in any way
• Sending any threatening, abusive, obscene, or harassing communications to other users or Gowim staff

You are also fully responsible for maintaining the security of your account login credentials. Gowim will not be liable for any losses arising from unauthorized access caused by your failure to keep your password confidential.

08 Account Closure & Suspension

Gowim reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Failure to complete the KYC process within the stipulated timeframe
• Legal compliance requirements or directives from the relevant authorities
• Account closure requests submitted by the user through the designated process

If your account is closed for reasons other than a terms violation, any valid remaining balance will be returned to you via the same payment method used for deposit, once the required verification process is complete. Funds linked to fraudulent activity or terms violations may be forfeited at Gowim's discretion.

Users who wish to close their account voluntarily may do so by contacting our customer support team. Closure requests will be processed within 3–5 business days.

09 Data Protection & Privacy

Gowim is committed to protecting your personal information in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

The information you provide to us is used to:

• Process your account registration and verification
• Process financial transactions securely
• Meet legal compliance requirements including the KYC process
• Provide effective customer support
• Send relevant promotional information (with your consent)

We do not sell, transfer, or disclose your personal information to third parties without your consent, unless required by law or for necessary platform operational purposes. For more information on how we handle your data, please refer to Privacy Policy us.

10 Liability Limit & Disclaimer

The Gowim platform is provided "as is" without any express or implied warranties. Gowim does not guarantee that the platform will always be available without interruption or free from technical errors.

To the extent permitted by law, Gowim shall not be liable for:

• Any financial losses arising from your wagering activity on the platform
• Service disruptions caused by factors beyond our control, including internet issues, power outages, or natural disasters
• Any losses resulting from unauthorised access to your account caused by user negligence
• Decisions made based on information available on the platform that may be inaccurate or outdated

11 Responsible Gaming

Gowim is fully committed to the principles of responsible gaming. We believe that betting should remain a form of entertainment — not a source of financial stress or social problems.

Gowim provides a range of self-control tools to help users manage their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending
• Betting Limit: Set a maximum amount you can wager within a specified period
• Account Pause: Take a temporary break from the platform for 24 hours, 7 days, or 30 days
• Self-Exclusion: Option to permanently self-exclude from the platform
• Reality Check: Periodic notifications about your play session duration

If you or someone you know is experiencing problems related to gambling, please seek professional help immediately. More information is available on the Responsible Gaming us.

12 Amendment of Terms & Applicable Law

Gowim reserves the right to amend, update, or replace any part of these Terms at any time at its sole discretion. Significant changes will be communicated to registered users via in-platform notifications or email at least 7 days before the changes take effect.

Continued use of the platform after any changes to the Terms take effect will be considered acceptance of the amended Terms. If you do not agree with the amended Terms, you have the right to close your account and stop using the platform.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall first be resolved through amicable negotiation, and if unresolved, through legal proceedings within Malaysia's jurisdiction.